Please read our FAQ for our most commonly asked questions, if for any reason your question isn’t covered feel free to reach out to us at theskytree@gmail.com
- Q: What is your refund policy?
- A: After you receive your Pants if there is a damage that is due to processing and handling on our part simply reshipped the pants to us within 7 business days of receiving the pants and we will refund you, it may take anywhere between 7-30 days for the money to get back into your bank account.
- Q: How fast is shipping?
- A: We take between 1 to 7 business days from the day you purchase your pants to process and shipped your pant. Please allow between 7 to 30 days to receive you pants due to shipping delays or other unforeseen occurrence that could happen with the shipper which is out of our control.
- Q: When will I get my tracking number?
- A: It can take 1-2 days for tracking number to appear in the shipping system, this means it might take more than 24-48 hours for you to get your tracking number. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact our support team.
- Q: My order is delay what now?
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A: mentioned above our store typically ship after 1 to 7 business days and the total processing and delivery time would be 15-20 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 15 business days (domestic) and 25 business days (international), please contact us for timely support.